MSU Tex CG Digital DM Accessible - Flipbook - Page 40
BUSINESS LETTER ETIQUETTE
Written correspondence is a timeless form of communication with many uses, both professionally and casually. Therefore,
it is important that you are aware of your chosen writing style. When writing to an employer, coworker, or professor,
your professionalism should shine through. You want to demonstrate the same respect and courtesy you would if you were
speaking with them in-person.
The Letter:
#1 - Be courteous. Write to the recipient how you would address them in person and be polite.
#2 - Start with a salutation, be formal, and address the recipient by their name, such as:
• Dear Mr. Blank, • Mrs. Blank: • Ms. Blank: • Dear Dr. Blank,
#3 - Capitalize the first letter in each sentence.
#4 - Use complete sentences.
#5 - Be direct and clear in your writing. Get to the point and don’t feel like you need to make it longer.
#6 - Conclude your letter with “Thank you” or “Sincerely”. End with an informative signature, such as:
• Your Name
• Your Address (or City, State)
• Your Phone Number
• Your (Professional) Email
#7 - Reread your letter before sending. Also, use spell and grammar checks to lessen the likelihood of errors.
#8 - Remember your written response is quotable, can be easily referenced, and traced back to you.
#9 - Ask for help. Have a friend or relative review your letter before sending, when appropriate.
#10 - Don’t forget: the CMC is available to provide feedback and advice!
The Email:
Things to remember when composing an email, especially when the recipient is a superior or stranger.
#1 - Include a meaningful subject line.
#2 - Use standard spelling, punctuation, and capitalization:
• No text language or emoticons, for any reason.
• THERE’S NOTHING WORSE THAN A YELLED EMAIL. Don’t use CAPS LOCK.
#3 - Write clear, short, direct, and to the point paragraphs:
• Employer email accounts are business.
• Don’t write long emails or waste the recipient’s time.
#4 - Be friendly and cordial, but don’t joke around. Witty remarks may be uncalled for and may not come
across as intended or appropriate in email.
40 #5 - Don’t forget to include your professional social media links in your informative signature, liked LinkedIn.
